FAQs

We understand that you may have questions about our cleaning services, booking process and what to expect. Below, we've complied the most commonly asked questions to help you get the answers you need quickly. If you don't find what you're looking for, feel free to contact us directly — we're happy to help!

What services does you offer for facade care?

We provide a complete range of facade cleaning and maintenance services designed to keep building exteriors in excellent condition. These include high-rise facade cleaning, stone and concrete cleaning, pressure washing, exterior building washing, window cleaning for commercial and high-rise properties, as well as facade restoration and waterproofing.

You can view the full list on our service page:
Our Services

How often should a facade be cleaned?

Most buildings benefit from professional cleaning once or twice a year, depending on the surrounding environment and exposure to pollution and weather. Regular cleaning prevents the buildup of dirt, mould, and stains, which can lead to damage if left untreated.

What types of buildings do you service?

We work on a wide range of properties, including high-rise towers, commercial centers, offices, industrial facilities, and institutional buildings. Our team adapts its techniques and equipment to meet the specific needs of different structures and facade material.

How far in advance should I book?

To ensure availability, especially during weekends or peak seasons, we recommend booking your cleaning appointment at least 2 to 3 days in advance. This allows us to better schedule our team and allocate sufficient time for your specific cleaning requirements.

Do you offer free quotation?

Yes, we provide free quotations with no obligation. In most cases, we recommend a site visit or a quick consultation call to better understand your space and requirements. This ensure an accurate quote tailored to your cleaning needs, budget and timeframe.

What's your cancellation policy?

We understand that plans can change. If you need to cancel or reschedule, please inform us at least 24 hours before your appointment. This allows us to reassign our staff and manage our schedule effectively. No charges will apply for timely cancellations.

Are your workers trained for high-rise cleaning?

Yes. All technicians are fully certified for rope access and the use of elevated platforms. We follow strict safety protocols and use approved equipment such as harnesses, lifelines, and fall-arrest systems to ensure the safety of both workers and building occupants.

What cleaning methods do you use?

The choice of method depends on the material and condition of the facade. For stubborn dirt, grime, and mould, we use controlled pressure washing. For older or more delicate surfaces, we use soft washing techniques with eco-friendly cleaning solutions to achieve effective results without causing harm.

How long does a typical project take?

The timeline depends on the size, height, and condition of the building. Most mid-sized buildings can be cleaned within a few days, while larger or heavily weathered facades may require more time. We plan our work to minimize disruption to daily activities.

Can the cleaning be done without disturbing occupants?

Yes. We offer flexible scheduling, including after-hours and weekend work, to reduce disruption. Our team uses efficient equipment and techniques that limit noise and ensure the safety of people inside the building.

Still Have Questions?

We’re here to help. If you need more information about our facade cleaning services or want to discuss your building’s needs, don’t hesitate to get in touch with us.